Success Plans
The ultimate peace-of-mind for Image-Pro users
A new offering from Media Cybernetics that combines the best of our Live support options, new services, and product maintenance options to create a dependable plan that's right for you.
Get live support & services from the team who knows your Image-Pro products best
Live, remote -
support & services
Resolving problems is our top priority and our experienced team is ready to deliver answers via phone, email, or screen-share. We are commited to timely, professional, and helpful resolutions.
Peace-of-mind —
renewed annually
Keep your software running at peak performance year-over-year. Receive technical support and essential product services for increased confidence and proficiency in your Image-Pro software.
Pick the Success Plan that's right for you
Standard
What you can do:
Software Onboarding
Onboarding includes a single session to complete software installation, configuration, and basic usage orientation. Services are provided by Media Cybernetics professional support staff by remote meeting to help ensure your business can confidently navigate and leverage the software's features, driving efficiency and immediate value.
Technical Support
Technical Support includes professional and timely assistance to troubleshoot issues, help with proper software configuration, set up 3rd party hardware (i.e. cameras), and answer usage questions to help you get the most out of your investment.
POPULAR
Professional
All of Standard plus:
Software Upgrade Protection
Upgrade Protection ensures your product is always up-to-date with the latest features. While under coverage, all new version upgrades will be provided at no additional cost within the existing product configuration. To receive modules outside of the existing product configuration, a separate purchase is required.
New Protocol Pass
The New Protocol Pass grants continuous access to the latest image analysis protocols for your Image-Pro software and licensed Protocol Collections during the term of your plan. Pass holders receive new protocols as they are developed, enhancing software capabilities with cutting-edge tools and techniques.
New AI Model Pass
The New AI Model Pass provides continuous access to new pre-trained AI models for your Image-Pro software and licensed AI Model Extensions during the term of your plan. Pass holders stay updated with the latest AI model advancements, maximizing the potential of your software's functionality.
Ultimate
All of Professional plus:
Uptime Guarantee
The Uptime Guarantee provides a minimum of three 30-day Flex licenses of Image-Pro v11.0 and newer. Additional Flex licenses are available upon request. All Flex licenses will expire at the end of their term, regardless of usage. These licenses can be used when permanent licenses are unavailable due to computer maintenance or to accommodate fluctuating software license needs throughout the year.
License Server Support
A Technical Support Single Incident (for License Server issues) gives access to the Media Cybernetics professional support staff to tackle a single issue related to the License Server from start to finish. The issue can include troubleshooting a License Server problem, helping with proper License Server configuration, working with IT to re-deploy a server, or simply answering a usage question.
Software Training Hours
Up to 2 hours of online training delivered by specialists who know your software the best. This training offers an overview of the Image-Pro product with a tailored agenda to address your specific needs.
Application Service Hours
Up to 2 hours of expert guidance on deploying Image-Pro software. Advice aims to provide best practices, custom solutions as needed, and process optimizations to streamline your workflow and maximize your investment in Image-Pro. Does not include software development or macro writing.
*Hours can be used for AI Model Training-as-a-Service.
AI Model Training-as-a-Service (option)
Expert training of AI Deep Learning CNN models for microscopic image analysis, including consultation, image annotation, and model training. The service ensures high-quality results, saving time and resources, and includes a detailed report and marked-up images.
*Can be used in place of Application Service Hours.
Plan Details
Standard
Professional
All of Standard plus:
Ultimate
All of Professional plus:
No Success plan? No problem.
Access support as needed, one issue at a time.
Software Onboarding
Onboarding includes a single session to complete software installation, configuration, and basic usage orientation. Services are provided by Media Cybernetics professional support staff by remote meeting to help ensure your business can confidently navigate and leverage the software's features, driving efficiency and immediate value.
Technical Support
Technical Support includes professional and timely assistance to troubleshoot issues, help with proper software configuration, set up 3rd party hardware (i.e. cameras), and answer usage questions to help you get the most out of your investment.
License Server Support
A Technical Support Single Incident (for License Server issues) gives access to the Media Cybernetics professional support staff to tackle a single issue related to the License Server from start to finish. The issue can include troubleshooting a License Server problem, helping with proper License Server configuration, working with IT to re-deploy a server, or simply answering a usage question.
Software Training
Up to 2 hours of online training delivered by specialists who know your software the best. This training offers an overview of the Image-Pro product with a tailored agenda to address your specific needs.
Application Service Hours
Up to 2 hours of expert guidance on deploying Image-Pro software. Advice aims to provide best practices, custom solutions as needed, and process optimizations to streamline your workflow and maximize your investment in Image-Pro. Does not include software development or macro writing.
FAQs
Am I eligible for a Success Plan?
Success plans are available to customers with active products. Contact us today to discuss your eligibility.
How long is the plan?
Success Plans provide coverage for 1 year. A maximum of 3 years can be purchased at one time at a discount.
How many licenses are covered by a plan?
Plans must cover all active licenses owned by the admin — regardless of version.
Expert training of AI Deep Learning CNN models for microscopic image analysis, including consultation, image annotation, and model training. The service ensures high-quality results, saving time and resources, and includes a detailed report and marked-up images.